Refund Policy

This page summarizes our refund policy for purchases made on SelectedSongs (songs.selected10.com). The full policy, including its place within our broader terms, is set out in Section 9 of our Terms of Service; this page restates that policy in standalone form for easy reference.

1. General Rule: All Sales Are Final

SelectedSongs delivers personalized digital products (custom AI-assisted songs) that are created specifically for you and are not resaleable. Because of the personalized, digital nature of our products:

• All sales are final once song generation begins
• We do not offer refunds for completed songs that have been delivered
• Our Satisfaction Guarantee (below) provides a free remake as the remedy for dissatisfaction, not a refund

2. Satisfaction Guarantee — Free Remake

If you are not satisfied with the creative output of your song, you may request one free remake within 14 days of delivery by replying to your delivery email or contacting info@selected10.com. Please describe what you would like adjusted (mood, style, lyrics, vocal style, etc.) and we will produce a new version at no charge.

The free remake is your sole and exclusive remedy for dissatisfaction with the creative output of your order. No refunds will be issued for subjective dissatisfaction with the song's style, sound, or creative interpretation.

3. Limited Refund Exceptions

Refunds may be considered only in the following limited circumstances:

• Technical failure: If we are unable to generate or deliver your song due to a technical issue on our end that we cannot resolve.
• Duplicate charges: If you were incorrectly charged multiple times for the same order.
• Rush delivery fee: If you purchased Rush delivery and your order is delivered no faster than a standard order would have been delivered, or a technical failure causes a delay beyond the estimated rush delivery timeframe, you may request a refund of the rush delivery fee.

To request a refund under these exceptions, contact info@selected10.com with your order email and a description of the issue. We respond to refund requests within 24–48 hours.

4. EU & UK — Right of Withdrawal

If you are a consumer in the European Economic Area (EEA), United Kingdom, or Switzerland, you normally have a 14-day right to withdraw from online purchases under the Consumer Rights Directive (2011/83/EU) or equivalent UK legislation.

Because our Service delivers personalized digital content, by placing your order and giving your express consent to begin generation, you (a) expressly consent to the immediate performance of the Service before the 14-day withdrawal period expires, and (b) acknowledge that you lose your right of withdrawal once song generation has begun. This consent is captured at checkout before you confirm your order.

If song generation has not yet begun, you may exercise your right of withdrawal by contacting info@selected10.com within 14 days of your purchase, and you will receive a full refund.

5. Brazil — Consumer Defense Code (CDC)

If you are a consumer in Brazil, you have the right to withdraw from online purchases within 7 days of purchase under Article 49 of the Consumer Defense Code (CDC), regardless of whether generation has begun. If you exercise this right within 7 days, you will receive a full refund. Nothing in this refund policy limits any rights you may have under Brazilian consumer protection law for defective products or services.

6. Australia — Consumer Guarantees

If you are an Australian consumer, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Nothing in this refund policy limits or excludes any consumer guarantee or any right or remedy you may have under the Australian Consumer Law for a failure to comply with a consumer guarantee.

7. Other Jurisdictions

If you are a consumer in Mexico, Colombia, Argentina, Chile, or any other jurisdiction with mandatory consumer protection laws, nothing in this refund policy limits any non-waivable rights you may have under the applicable consumer protection laws of your country of residence.

8. How to Request a Refund or Remake

Email info@selected10.com from the email address you used to place the order. Include your order email, the approximate date of purchase, and a brief description of the issue (technical failure, duplicate charge, or remake request). We respond within 24–48 hours.

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